2022 Rescheduled to March
Thank you for patiently waiting for news about the rescheduling of The 2022 Country Music Cruise. We are happy to announce that we will be celebrating the 8th sailing with you, now departing on March 26, 2022. We are eager to be with our Country Music family to celebrate with the greatest artists and fans aboard the beautiful Holland America Line Nieuw Amsterdam. Our 2023 sailing of the Country Music Cruise remains unchanged.
Now that the March 26, 2022 sailing is announced, we know that there will be a number of follow-up questions regarding this change. We have tried to respond to the most frequently asked questions below and updated our original FAQs with additional information to assist you as quickly as possible. As always, if there is something not covered below or if you need additional information, our reservationists stand by ready to help. Feel free to send an email with your question; however, be aware that we are handling extremely high call and email volume at this time so please be patient. We expect to be able to get back to you by February 1st.
Email: info@countrymusiccruise.com
Hours of Operation: Monday-Friday 9:00 am to 5:00 pm EST
Reschedule FAQs
Q. What are my options as a booked guest now that The January 2022 Country Music Cruise has been rescheduled?
A. Your January 2022 Country Music Cruise reservation including your same cabin assignment, early or late dinner/theater time, and any add-ons you purchased will all be transferred seamlessly to the March 26, 2022 sail date of The Country Music Cruise.
Once we complete your reservation transfer in your StarVista LIVE account, you will receive an email with the confirmation details in the coming weeks. Please review and make sure everything is as you expected. If you purchased anything online through Holland America Line such as beverage packages, shore excursions, etc. you will be refunded. We will be sending you a new booking number for the March sailing via email in the coming weeks, which you will use to check-in and make new bookings for Holland America Line amenities. If you purchased any of these amenities over the phone with Holland America Line, they will be automatically transferred to the March sailing. For those of you who made reservations at the Riverside Hotel through our group rate, your reservation will be cancelled. We are working to secure a hotel for the nights leading up to the March sailing, stay tuned for more details.
Q. Will the artist lineup be the same?
A. We are pleased to announce that we will have a superstar lineup that includes Josh Turner (special appearance), Lee Greenwood, Neal McCoy, Lorrie Morgan, The Bellamy Brothers, Moe Bandy, Jimmy Fortune, T.G. Sheppard, Lacy J. Dalton, T. Graham Brown, David Frizzell, Wayne Toups, Val Storey, Ashley Campbell, Chuck Mead, Cruise Host Nan Kelley, Grand Ole Opry At Sea, The Elvis Tribute Artists, and more to come. *This artist lineup is subject to change, pending availability
Q. Will the itinerary/ports of call be the same?
A. Our itinerary for the March 2022 sailing is listed below.
| Day | Date | Destination | Arrive | Depart |
|---|---|---|---|---|
| Saturday | 3/26/22 | Fort Lauderdale, FL, USA | 11:30 PM | |
| Sunday | 3/27/22 | At Sea | ||
| Monday | 3/28/22 | Cozumel, Mexico | 8:00 AM | overnight |
| Tuesday | 3/29/22 | Cozumel, Mexico | 11:30 PM | |
| Wednesday | 3/30/22 | At Sea | ||
| Thursday | 3/31/22 | At Sea | ||
| Friday | 4/1/22 | Half Moon Cay | 8:00 AM | 3:00 PM |
| Saturday | 4/2/22 | Fort Lauderdale, FL, USA | 6:00 AM |
Q. Will the pre-cruise hotel remain the same?
A. We are currently working on the pre-cruise hotel accommodations for our March sailing. For those of you who made reservations at the Riverside Hotel through our group rate for January, your reservation will be cancelled. We are working to secure a hotel for the nights leading up to the March sailing, stay tuned for more details.
Q. What happens to the amenities I already purchased through Holland America Line?
A. If you purchased anything online through Holland America Line such as beverage packages, shore excursions, etc. you will be refunded. We will be sending you a new booking number for the March sailing via email in the coming weeks, which you will use to check-in and make new bookings for Holland America Line amenities. If you purchased any of these amenities over the phone with Holland America Line, they will be automatically transferred to the March sailing.
Q. When will I receive my confirmation for my new reservation on the March 2022 Country Music Cruise?
A. Please allow a few weeks to process all the new reservations. Once we complete the transfer in your StarVista LIVE account, you will receive an email with the confirmation details so you may check to ensure that everything is as you expected.
Q. Will I keep the same cabin, dining times and add-ons for the March 26, 2022 Country Music Cruise?
A. Because the March 26, 2022 Country Music Cruise is scheduled to sail on the same ship, it will be easy to automatically transfer your current reservation to the new dates. Your new reservation will include the same cabin assignment, same early or late dinner/theater time and any StarVista LIVE add-ons you purchased.
Q. What is the status of the Travel Protection I already purchased for the 2022 Country Music Cruise?
A. If you purchased Travel Protection for your January 2022 Country Music Cruise, that same type of insurance, Standard or Cancel for Any Reason (CFAR) coverage, will carry forward to your new reservation as long as you have not made a claim. You cannot upgrade to CFAR Protection or purchase it new. However, you can purchase Standard Travel Protection with some limitations. Please call Travel Insured for details at 844-440-8113.
Q. My roommate cannot make the March 26th cruise, can I bring someone else?
A. Yes, if you are the financially responsible party on the reservation, you may change names in your traveling party up until March 1, 2022 with no penalty.
Q: If I have a StarVista LIVE promotional onboard credit on my January 2022 Country Music Cruise reservation, will that carry over to my rebooking on March 26th?
A. We will honor any booked guest onboard credits on the rebooked cruise.
Q. I sponsored and paid for my guests to go on the January 2022 Country Music Cruise and now they cannot go in March. May I change the names on the reservation?
A. Yes, if you are the financially responsible party on the reservation, you may change names in your sponsored cabin up until March 1, 2022 with no penalty.
Q. I was previously booked on the January 2022 Country Music Cruise but I cancelled, and now would like to be reinstated for the new dates. Is this possible/what should I do?
A. Yes, we welcome you to sail with us on the March 26, 2022 sailing. Please call our office or email us at info@countrymusiccruise.com no later than March 1, 2022 and we can add you back, subject to cabin availability.
Travel Agent FAQs
Q: I am a Travel Agent? What should I tell my guests?
A. It is your responsibility to communicate any updates to your guests. Please make sure they are aware of the rescheduled cruise details.
Q: I am a travel agent or group leader with guests who were supposed to sail on January 2022 Country Music Cruise. When will I receive my commission?
A. Travel Agents and Group Leaders will be eligible for their earned commissions when the March 26, 2022 Country Music Cruise guests return from sailing.