FAQs

Pricing

Q: Are there payment plans available?

There are three ways to pay for your cabin for the Country Music Cruise 2018. Payment Plan One is our Standard Payment Plan. We also have two Payment Plans that allow our guests to s-t-r-e-t-c-h out their payments over many months.  Payment Plan Two is our monthly Sail-A-Way Monthly Plan and Payment Plan Three is our Modified Sail-A-Way Quarterly Plan At the time of your reservation, you may select whichever plan you desire.

To view the details of these plans, click here.

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Q: What does the price of the Country Music Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Line Cruise are included, which includes but is not limited to meals including 24-hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel protection.

Holland America does offer drink packages. Please check the Holland America site for more information.


Q: What is StarVista LIVE cancellation policy?

All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 10 days of your initial trip deposit. This benefit is not available to residents of New York State.*


Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day in which payments can be made.


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Travel Plans

Q: Can we book airfare and hotel reservations through StarVista LIVE?

Yes, this year we will be able to assist you with airfare!  We are also in the process of negotiating group rates with several major hotels for your pre-cruise stay.  Call our reservationists (866) 476-2879 for more details!  Reservations will not be confirmed without your expressed consent and review.


Q: How do I purchase Travel Protection?

You may purchase Travel Protection while placing your reservation or by calling 844-299-2686.  Travel Protection is purchased on a per-person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 10 days of your reservation to be effective.


Q: Is there long term parking available at the pier?

Yes, there is convenient, safe and secure parking available while you’re away on your cruise, check back for more information and pricing closer to sailing.  


Q: Does StarVista LIVE offer any local transportation to the pier?

Yes! We offer a Cruise Hotel Service: For those Guests staying the night before the cruise in our designated pre-cruise hotel in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. Call (866) 476-2879 for more information and reservations for this service.


Q: Do you have an international toll free number?

Yes, for Europe call 313-565-8888 ex. 125 and for Australia & New Zealand call 313-565-8888 ex. 113 and ask about The Country Music Cruise. 


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Itinerary

Q: What is the cruise itinerary?

February 3- February 10, 2018

  • SAT, FEB. 3, 2018: Fort Lauderdale, FL (5pm Depart)
  • SUN, FEB. 4, 2018: At Sea (Super Bowl Sunday)
  • MON, FEB. 5, 2018: At Sea
  • TUE, FEB. 6, 2018: Phillipsburg, St. Maarten (Midnight Depart)
  • WED, FEB. 7, 2018: Basseterre, Saint Kitts (9pm Depart)
  • THU, FEB. 8, 2018: At Sea
  • FRI, FEB. 9, 2018: At Sea
  • SAT, FEB. 10, 2018: Fort Lauderdale, FL (7am Arrival)

For more information, please click here.


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Entertainment

Q: Am I guaranteed access to all shows on board?

Everyone is guaranteed admission to one nightly show in The Showroom At Sea and will see every one of our headliners perform. There will be two nightly shows at approximately 5:30 pm and 8:00 pm, respectively, so that we guarantee that each guest sees a show and can be comfortably accommodated for dinner in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.

The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.


Q: Will the entertainers be on board the whole time?

Many of our artists will be onboard the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.


Q: How are events scheduled in the various venues and how does that affect waiting in line?

Each night, we schedule shows in, at 6:00pm and 8:30pm, respectively. We also schedule additional performances and events in a number of other venues including The Queens Lounge, The Crow’s Nest, The Ocean Bar, The Pool and The Vista Lounge, as available.

We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible.

Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.


Q: Will I have a chance to get an autograph or picture with the artists?

We do provide some scheduled opportunities to get autographs and pictures. During the week we have at least two separate scheduled artist interactive events of 90 minutes each. At each event, the artists will be located in separate sections of the ship, some signing autographs and others taking pictures with guests. There are also opportunities for informal interaction between artists and guests. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests after the event or show. Other artists organize formal meet and greets with their fan clubs on board.

Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Q: Am I guaranteed access to all shows on board?

Everyone is guaranteed admission to one nightly show in and will see every one of our headliners perform. There will be two nightly shows at approximately 6:00pm and 8:30 pm, respectively, so that each guest sees a show and can be comfortably accommodated for dinner in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.

The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can. We will help by sharing the schedule with you ahead of the sail date and suggesting some schedules you may want to follow.


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Paperless Documents & Online Check-In

Q: Is there an easy, online option for check-in?

Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number 4-6 weeks prior to the cruise and be directed to the Holland America site to complete your boarding documents.  This will also allow you to book on shore excursions and purchase beverage packages. By completing this process prior to sailing, you will minimize your time standing in lines on your departure date.


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Identification

Q: What type of identification will I need to board the ship?

For United States Citizens:

A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards will not be accepted to meet this requirement.

For Non-United States Citizens:

You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas:

Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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Miscellaneous

Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at (844) 299-2686 and we can add your name to the waitlist.  If one opens up, we will notify you and you will be charged the difference in cost.  


Q: I can’t go this year, but when can I book for next year?

The Country Music Cruise 2019 will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.


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Seating Procedure

Q: How are seats assigned in The Showroom at Sea?

Seats are assigned one of two ways.  Guests who booked their 2018 voyage prior to or onboard the 2017 Country Music Cruise were given their assigned seats prior to disembarking the ship.  Guests who booked the cruise after the completion of the 2017 Country Music Cruise were assigned their seats in the order that they booked the cruise on a best available basis.  For clarity, best available is defined as closest available seats to the front of the theatre.  As in previous years, seats closest to the front may be either a folding chair or fixed auditorium seat. 


Q: What do I need to bring to The Showroom at Sea each evening?

All guests need to have their The Showroom at Sea Seating Card with them to gain entrance into The Showroom at Sea.  Guests will receive their The Showroom at Sea Seating Card within their document box which will be delivered approximately 6 weeks before the cruise.  Keep these cards safe and plan to pack them with your cowboy boots when we see you in February.  The Showroom at Sea Seating Cards will have your name, seat number, suggested entrance to the theater, as well as orange or blue coloring which signify your show time (early or late).  Seating cards will be checked by staff to ensure all guests are sitting in the appropriate seat


Q: What time will The Showroom at Sea doors open?

Theater doors will open approximately 30 minutes before the show begins.  


Q: How will I identify my seat once in The Showroom at Sea?

All seats will be numbered clearly with The Country Music Cruise Seat Stickers, and ushers will be present to assist with any questions.


Q: If there are open seats during the show, am I able to move?

Unfortunately we cannot allow our guests to change seats. The seat owner may arrive late and it is too disruptive to everyone else to move once the show starts. 


Q: I don't like my seat this year, how do I get a better seat for next year?

The best way to try and improve your seating for next year’s cruise and secure a seat within your preferences, is to book your 2019 cruise while onboard the 2018 Country Music Cruise.  


Q: Why are there folding chairs in the theater?

As in previous years, in order to maximize seating capacity, we have expanded the theater by adding folding chairs in various locations, mainly towards the front of the theater.


Q: What if someone is in my seat and refuses to move?

Our goal is to provide the best entertainment experience for all of our guests and we request that you treat all passengers and staff with respect.  All seats have been assigned based on first come, first served basis.  As is the case in any theater, you must sit in the seat that has been assigned to you.  

Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by security staff.   

Please note that we will not be able to accommodate any seating questions on Saturday, February 3rd (Day 1). Please stop by our ship offices on Deck 1 next to Guest Services on Sunday, February 4th if you need to discuss your seat assignment once we have set sail.  


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Accessibility

Q: I have a walking disability or other handicap, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs,  and other accessibility requirements must contact or reservation office and enroll in our SAFE program before October 31st, 2017.   

You can obtain a SAFE form by emailing andreas@starvistalive.com or click on the link below to download a printable version.


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