FAQs

Pricing

Q: Are there payment plans available?

There are three ways to pay for your cabin for the Country Music Cruise 2015. Payment Plan One is our Standard Payment Plan. We also have two Payment Plans that allow our guests to s-t-r-e-t-c-h out their payments over many months.  Payment Plan Two is our monthly Sail-A-Way plan and Payment Plan Three is our Modified Sail-A-Way plan. At the time of your reservation, you may select whichever plan you desire.

To view the details of these plans, click here

You choose the plan that best fits your needs and requirements. Entertainment Cruise Productions is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Q: What does the price of the Country Music Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by Entertainment Cruise Productions, all of the standard items associated with a Holland America Cruise are included, which includes but is not limited to meals including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center. 

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance. 

Holland America does offer drink packages. Please check the Holland America site for more information.


Q: What is Entertainment Cruise Productions cancellation policy?

All payments made are non-refundable.

Entertainment Cruise Productions strongly encourages the purchase of trip insurance.  Please inquire at the time of booking about trip insurance, as certain preconditions mandate purchase within 21 days of your reservation to be effective.  Certain policies allow for a nearly full refund for almost “any reason or cause” whatsoever.


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Travel Plans

Q: Can we book airfare and hotel reservations through Entertainment Cruise Productions?

Airfare is not included in the cost of the cruise. 

Entertainment Cruise Productions negotiates group rates with several major hotels servicing the Ft. Lauderdale area on your behalf for the Country Music Cruise.  If you are interested in booking a room, or if you need more information, please call us on the toll free number 855.33COUNTRY (332-6868) and ask for a member of our reservation services team.  No reservation will be confirmed without your expressed consent and review. 


Q: How do I purchase travel insurance?

You may purchase travel insurance while placing your reservation or by calling us at 855.33COUNTRY (332-6868) after your reservation has been confirmed.  Insurance is purchased on a per person basis and is based on the amount you wish to have covered (cost of the cabin including all taxes and fees).  Please note that certain preconditions mandate purchase within 15 days of your reservation to be effective.


Q: Is there long term parking available at the pier?

Yes, there is long term covered parking available near the pier with Premier Cruise Parking.  The special discounted rate is $9.00 per day.

If interested, contact premiercruisepark@bellsouth.net or 800-435-3195 for a reservation.  Advanced reservations are required and a rate code, CMFLL15, must be given at the time of making the reservation.  The assigned rate is inclusive of taxes and courtesy round trip shuttle service to the pier for a maximum of 4 passengers per reserved parking space.


Q: Does Entertainment Cruise Productions offer any local transportation to the pier?

Yes! We offer two local transportation options.

Florida Home Pickup Service: For those Guests living in or near various cities in Florida, on the day of the cruise we can pick you up at several specific locations and drive you directly to Port Everglades in Ft. Lauderdale. We will load your baggage onto the motor coach and then, under your watchful eye, make sure the baggage is handed over to the porters at the dock. You do not touch a bag. Our motor coaches are equipped with restrooms, Wi-Fi and DVD players, so the ride will be very comfortable. All tips and services are included in one low price. For more information, the list of cities where service will be provided and the costs, visit our Entertainment Cruise Productions transportation program page.
 
Cruise Hotel Service: For those Guests staying the night before the cruise in one of our designated hotels in Ft. Lauderdale, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. For more information and the costs of this service, visit the ECP transportation program.

Get more information on our Florida Home and Cruise Hotel pickup locations, prices and details and sign yourself up.


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Itinerary

Q: What is the cruise itinerary?

January 18-25, 2015

Sunday, January 18 - Depart from Ft. Lauderdale
Monday, January 19 - Nassau, Bahamas
Tuesday, January 20 - At Sea
Wednesday, January 21 - Charlotte Amalie, St. Thomas, USVI
Thursday, January 22 - Frederiksted, St. Croix, USVI
Friday, January 23 - At Sea
Saturday, January 24 - Half Moon Cay, Bahamas
Sunday, January 25 - Return to Ft. Lauderdale 

For more information, please click here.


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Entertainment

Q: Am I guaranteed access to all shows on board?

Everyone is guaranteed admission to one Premiere Show each night.  There will be two Premiere shows each night at approximately 6 pm and 8 pm.  At the time you make your reservation, each guest will select the show time they would like to attend for the length of the cruise.

The rest of the event is set up as in a festival style, with numerous shows and activities going on at the same time, where you are welcome to come and go as you wish.


Q: Will the entertainers be on board the whole time?

The vast majority of our artists will be on board the ship for the entire cruise.  However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments.

Due to scheduling concerns, Martina McBride will be making a very special appearance on 1/21/14.  All guests will see her performance.


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Paperless Documents & Online Check-In

Q: Is there an easy, online option for check-in?

Holland America has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number 4-6 weeks prior to the cruise and be directed to the Holland America site to complete your boarding documents.  By completing this process now, you will minimize your time standing in lines on your departure date.


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Identification

Q: What type of identification will I need to board the ship?

For United States Citizens:

A valid passport is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov

For Non-United States Citizens:

You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas:

Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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